Delivery Information.
Delivery options
1st class post - only for orders under £50.00 - Sent by 1st class royal mail - in stock orders placed before 3pm on a weekday will sent by 1st class royal mail. Please note deliveries are next day but may take up to 7 days.
Free courier delivery - Sent by Interlink express - normally in stock orders placed before 3pm on a weekday will sent by interlink express on a next day delivery however dependent on demand may take 2-3 days.
Next day delivery - Sent by Interlink express- in stock orders placed before 3pm on a weekday will sent by interlink express on a next day delivery
Next day am delivery - Sent by Interlink express- in stock orders placed before 3pm on a weekday will sent by interlink express on a Saturday delivery to be delivered before 12 noon.
Saturday am delivery - Sent by Interlink express- in stock orders placed before 3pm on the preceeding Friday will sent by interlink express on a Saturday delivery to be delivered before 12 noon.
Please note we cannot supply outside of the UK. We also cannot take payments from cards registered outside of the UK.
UK mainland orders under the value of £50.00
are subject to a delivery charge of £4.99 and are generally send by first
class post, orders above £50.00 include free delivery to UK mainland and
are generally sent by courier. There are additional charges to certain areas of the UK such as Scottish Highlands, Channel Islands, Isle of Wight and Northern Ireland. Charges are calculated at the checkout when your address details are inputed.
Orders under £50.00 are normally sent by
1st class post immediately providing all items are in stock. You will
be sent an email with the date that the goods were shipped. Please allow
7 days for delivery. If you haven't received the goods after 7 days please
call us and we will investigate. There are occasions when the items are too big to send by post and if this is the case we will contact you to advise of any extra charges and give you the option to cancel and get a full refund.
Orders over £50.00: Providing we are delivering
goods to the same address as the card holder and the goods are in stock,
your order will be shipped immediately and delivery should be made within
2-3 days. You will receive an email advising you the day the goods are
sent and by which service.
We have large stock holdings so the majority
of orders are delivered from stock however if you place an order and the
items are not in stock we will email you to advise of the delay and give
you the option to cancel the order. Any delivery service selected is dependent
on stock holdings. Some items show approximate delivery dates in working
days.
UK mainland parcels are generally sent by
interlink..
Any urgent orders with either Next day, AM
or Saturday deliveries must be made before 2pm and goods are sent to the
card holders address only. If in doubt please call us on 01442 872888
for more information.
Should an attempted delivery be refused or
an incorrect address has been given we reserve the right to make a delivery
charge at cost.
Should you not be
available when the goods are attempted to be delivered, a card will be
left by the couriers with a contact number for you to either re-arrange
the delivery to the same address on a convenient day or the option to
collect from your local depot. We can also re-arrange delivery to a different
address if you wish however please note there is a £10.00 charge
to do this.
If you do not re-arrange
the delivery with the couriers and the goods are returned to us there
will be a £15.00 charge to cover the costs of the boxes being returned
to us and a £10.00 charge to re-send the goods out again to you.
If after the goods
have been returned to us you cancel the order we reserve the right to
charge the couriers costs in returning the product to us. This is normally
£15.00 for the first box and £10.00 for each subsequent box.
Our couriers are unable
to leave a parcel without a signature however they can leave with a neighbour
if instructed.
All shortages and
problems must be reported to our sales team within 48 hours of receipt.
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