Groovystyle Baby Equipment.
Damaged or incorrect items on delivery (DOA).
In the event that you should receive a damaged delivery, missing items or incorrect items in your delivery you should contact us immediately in writing with full details. If you have any enquiries regarding returns then please email firstname.lastname@example.org
We will endeavour to collect and despatch replacements the same day we receive notification of damaged or incorrect items. Should any item be out of stock you will be given the option of a refund, a replacement product of the same value or the option to wait until the product comes back into stock at which point it will be despatched immediately.
If, for whatever reason, you do not wish to keep your purchase, please return it unused with all its original packaging for a refund. Any returns should be made within 7 days of receipt.
NOTE: Once the item has been used we cannot accept it back.
NOTE: We will not refund your costs in sending the product back to us or our original shipping cost in sending the product to you in this case. If you wish us to collect an item the cost will be £25.00 for the 1st box and £5.00 for each additional box.
Note: Should part of an order be returned and the order then fall below the £50.00 free delivery limit a £4.99 carriage charge will be levied.
NOTE: All returns must be made within 7 working days of receipt of your order. We cannot accept returns after this time.
Refunds are processed within 30 days of receipt of goods as per Distance Selling Regulations.
All return requests must be made in writing to email@example.com
A minimum of six month warranty is provided on all items. Some items do have a longer warranty period and this is stated on the product information page. The warranty period is six months from the date of the invoice. If you product is out of warranty we can quote you for cost of repair.
Please email us at firstname.lastname@example.org with pictures of the problem, your original order number and any further details and we will respond immediately.
Please keep all documentation and the packaging should the item need to be returned. If you do not have the original packaging the pram will need to be packed well in a box with sufficient packaging. Should you not be able to provide a box we can send packaging out to you at a cost of £20.00.
Please ensure all items are returned unless advised. It is your responsibility to make sure all goods are properly packed for the return and should any damage occur in transit you will be liable for any costs should it be down to poor packaging.
Should the item need to be returned to us for evaluation, during the first 6 months we will collect and either repair or replace the item should it be beyond repair. No charges are made for the repair, collection and return of your item should the item be found to be faulty due to a manufacturering fault during the first 6 months. If no fault is found or the fault is classed as accidental damage, missue or wear and tear then you may be liable for any carriage and repair charges.
After 6 months, You can return the item and collect once repaired yourself. If required we can arrange collection and return of the product with costs to be advised.
Please note you will need to get authorisation for any return prior to sending the item back as it may be refused by our warehouse. General wear and tear, missuse and accidently damage is not covered under the warranty. All warranty return requests must be made in writing to email@example.com
Please note if the manufacturer decides that your product was subject to misuse a charge may be made to effect any repair/replacement.
Please be aware that we cannot offer a loan or replacement item whilst it is away for repair however we do endeavour to make sure that the time you are without your product is at a minimum.
Maxi Cosi warranty - Two years on plastics and one year on fabrics
Quinny Warranty- Two year on plastics and frame, one year on fabrics
Jane Warranty - Six months
iCandy - Two years on pushchair, 6 months on carrycot
Phil and Ted's - One year warranty
Out n About - One year warranty
Baby Jogger - One year warranty
Icoo - Six months
(please note any warranty provided is in addition to your statutory rights under the sale of goods act and any associated legislation) Please see www.consumerdirect.gov.uk for more information
Goods under warranty off UK mainland
Warranty is valid for goods off UK mainland however you will need to return the goods to our warehouse for repair/replacement.
If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price.
Cancelling of orders
You can cancel an order at any time without any cost (providing it has not been shipped) however all cancellations must be made in writing to firstname.lastname@example.org . Order cancelled after shipment will be subject to a re-stocking fee at cost to be advised.
Please note all images on this site are as a representation only and may differ from the actual product received. This is due to the fact that only a limited number of colours can be shown on the internet. Should exact colours be important to you we suggest that you view the product in store before purchasing.