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Our
Agreement
This agreement
is a legal document which sets out your rights and obligations,
and those of B & H Distribution Limited t/a Groovystyle,
in relation to the services offered by us through this
site.
Applicable
law
English law
shall govern each transaction, including (without limitation)
all contractual and other relationships, which arise
as a result of such sales. You and we submit to the
non-exclusive jurisdiction of the English courts in
relation to any disputes arising out of any sale.
Making
a contract with us
In return
for the excellent service we will give you, we ask that
you agree to register for Groovystyle
sales using your correct name, address and any other
requested details. You may be asked to enter credit,
debit or charge card details. You must ensure that (a)
you are fully entitled to use that card at the time
when you provide those details to Groovystyle,
and when you use the card, and b) the card has available
funds to cover all charges incurred on it in the course
of buying from us. If any of the information you enter
becomes incorrect or is superseded, then please notify
us with the corrected information immediately.
Returns
Policy
In the event
that you should receive a damaged delivery or incorrect
items in your delivery you should contact us immediately
with full details. If you have any enquiries regarding
returns then please email returns@groovystyle.co.uk
Damaged
or incorrect items on delivery (DOA).
We will collect
and despatch replacements the same day we receive notification
of damaged or incorrect items. Should any item be out
of stock you will be given the option of a refund, a
replacement product of the same value or the option
to wait until the product comes back into stock at which
point it will be despatched immediately.
Damaged
or incorrect items on delivery (DOA).
In the event
that you should receive a damaged delivery or incorrect
items in your delivery you should contact us immediately
in writing with full details. If you have any enquiries
regarding returns then please email returns@groovystyle.co.uk
We will endeavour
to collect and despatch replacements the same day we
receive notification of damaged or incorrect items.
Should any item be out of stock you will be given the
option of a refund, a replacement product of the same
value or the option to wait until the product comes
back into stock at which point it will be despatched
immediately.
Unwanted
Items.
If, for whatever
reason, you do not wish to keep your purchase, please
return it unused with all its original packaging for
a refund. Any returns should be made within 7 working
days of receipt.
NOTE: Once the item has been used we cannot accept it
back.
NOTE: We will not refund your costs in sending the product
back to us or our original shipping cost in sending
the product to you in this case. If you wish us to collect
an item the cost will be £20.00 for the first box +
£5.00 for each additional box.
Note: Should
part of an order be returned and the order then fall
below the £50.00 free delivery limit a £4.99 carriage
charge will be levied.
Note: Should
a delivery be attempted and the goods are returned to
us, there will be an charge at cost for re-delivery
or the return of the delivery to us should you subsequently
cancel your order.
Note: All returns must be made within 7 working days
of receipt of your order. We cannot accept returns after
this time.
Refunds are
processed within 30 days of receipt of goods as per
Distance Selling Regulations.
All
return requests must be made in writing to returns@groovystyle.co.uk
Delivery
Should an attempted delivery
be refused or an incorrect address has been given we
reserve the right to make a delivery charge at cost.
Should
you not be available when the goods are attempted to
be delivered, a card will be left by the couriers with
a contact number for you to either re-arrange the delivery
to the same address on a convenient day or the option
to collect from your local depot. We can also re-arrange
delivery to a different address if you wish, however
please note there is a £10.00 charge to do this.
If
you do not re-arrange the delivery with the couriers
and the goods are returned to us there will be a £10.00
charge to send the goods out again to you.
If
after the goods have been returned to us you cancel
the order we reserve the right to charge the couriers
costs in returning the product to us. This is normally
£15.00 for the first box and £10.00 for
each subsequent box.
Our
couriers are unable to leave a parcel without a signature
however they can leave with a neighbour if instructed.
We cannot be held responsible for events beyond our control, such as acts of God, strike, war, but not exclusive of other events.
All
shortages and problems must be reported to our sales
team within 48 hours of receipt.
Cancelling
of orders
You can cancel an order at any time without any
cost however all cancellations must be made in writing
to sales@groovystyle.co.uk
. Order cancelled after shipment will be subject to
a re-stocking fee at cost.
Product
images
Please note all images on this site are as a representation
only and may differ from the actual product received.
Discount
Codes
Discount
codes must be entered at the time of order. No discounts
can be applied retrospectively.
Faulty
items
(please note any warranty provided is in addition
to your statutory rights under the sale of goods act
and any associated legislation) Please see www.consumerdirect.gov.uk
for more information
A
minimum of six month warranty is provided on all items.
Some items do have a longer warranty period and this
is stated on the product information page. The warranty
period is six months from the date of the invoice.
Please
email us at customer-service@groovystyle.co.uk
with pictures of the problem, your original order number
and any further details and we will respond immediately.
Please
keep all documentation and the packaging should the
item need to be returned. If you do not have the original
packaging the pram will need to be packed well in a
box with sufficient packaging. Should you not be able
to provide a box we can send packaging out to you at
a cost of £20.00.
Please
ensure all items are returned unless advised. It is
your responsibility to make sure all goods are properly
packed for the return and should any damage occur in
transit you will be liable for any costs should it be
down to poor packaging.
Should the item need to be returned to us for evaluation,
during the first 6 months we will collect and either
repair or replace the item should it be beyond repair.
No charges are made for the repair, collection and return
of your item should the item be found to be faulty during
the first 6 months. If no fault is found or the fault
is classed as accidental damage, missues or wear and
tear then you may be liable for any carriage and repair
charges.
After
6 months, we will collect or you can return the item
yourself. Should the product have a manufacturing fault
the repair and return of your item will be made at no
cost to you. If the fault is due to accidental damge,
missues or wear and tear then you will be liable for
any carriage and repair charges.
Please
note you will need to get authorisation for any return
prior to sending the item back as it may be refused
by our warehouse. General wear and tear is not covered
under the warranty. All warranty return requests must
be made in writing to customer-service@groovystyle.co.uk
Please
note if the manufacturer decides that your product was
subject to misuse a charge may be made to effect any
repair/replacement.
Please
be aware that we cannot offer a loan or replacement
item whilst it is away for repair however we do endeavour
to make sure that the time you are without your product
is at a minimum.
Maxi
Cosi warranty - Two years on plastics and one year on
fabrics
Quinny
Warranty- Two year on plastics and frame, one year on
fabrics
Jane
Warranty - Six months
iCandy
- Two years for products bought after 1/1/08, one year
for items bought before 1/1/08.
Bebe
Confort - Two year on plastics and frame, one year on
fabrics
Phil
and Ted's - One year warranty
Out
n About - One year warranty
Baby
Jogger - One year warranty
First
Wheels - Six Months
Icoo
- Six months
Goods
under warranty off UK mainland
Warranty
is valid for goods off UK mainland however you will
need to return the goods to our warehouse for repair/replacement.
Incorrect
pricing
If an error
is made and a product is listed at an incorrect price,
we shall maintain the right to refuse or cancel any
orders placed at the incorrect price.
When will
you be charged?
You
are charged at the time you place your order. Should
there be a delay to your order you will be notified
and you have the option to cancel and request a full
refund.
Payments
Payments are taken securely either by Barclays Merchant Services or by Google Checkout. Please note we are unable to accept payments from cards registered outside of the UK.
Tax &
Duties
We have to
charge VAT on all goods and services where applicable.
And if you want your purchase to be delivered outside
the European Union, you will automatically be responsible
for paying all applicable duties.
Image colours
Due to the fact that only 216 colours can be represented
on the internet images may differ slightly to the colour
in real life. This is due to the fact that only a limited number of
colours can be shown on the internet. Should exact colours
be important to you we suggest that you view the product
in store before purchasing.
Corrections
You may think
we are just making this stuff up but in fact, descriptions
of goods and services included in the Groovystyle
site are accurate to the best of our knowledge.
We do our best to correct errors or omissions as soon
as we are aware of them. However, you should know that
the colours and appearance of images, mounts and frames
may vary very slightly from the way they appear on the
screen.
Copyright
You
accept that the images and designs used on the Groovystyle
website are the property of Groovystyle
or their respective copyright owners, and are
used by Groovystyle
pursuant to express authorisation from copyright
owners or their agents. You acknowledge that all copyright,
trademarks and other intellectual property rights in
and relating to Groovystyle
are vested in Groovystyle
or our partners where appropriate. You must not use,
reproduce, modify or distribute our images or any part
of those images in any manner, whatsoever. In
the event that there is any dispute between us in relation
to this issue, you agree that until the matter is resolved,
an interim injunction will be an appropriate remedy.
An Interim injunction is a court order, which would
prevent any further use or distribution of the image
that we are concerned about, until a final court hearing
where the court will make a decision on all the facts.
And that won’t be pretty.
Loss
Please
be aware that we will not be liable to you or any third
party for any indirect or loss or damage, or for any
loss of data, profit, revenue, business or management
time, howsoever caused.
You also
agree that the liability of Groovystyle
under this agreement (whether arising in negligence
or otherwise), will not under any circumstances exceed
the greater of a) £500 or b) an amount equal to the
sums paid or payable by you.
This does
not affect your statutory rights as a consumer.
Negligence
Although
we couldn’t think of any way this could possibly
happen, we should state that nothing in this agreement
limits Groovystyle
liability for personal injury or death resulting
from our negligence.
Changes
to this Agreement
Groovystyle
reserves the right to change the terms of this
agreement from time to time, and post a new version
on our website. The new version will take effect from
the day of posting on the site. Price and availability
information are also subject to change without notice.
Severability
In the event
that any term of this agreement is held to be unenforceable
or invalid by judicial decree or decision, the remainder
of this agreement shall remain valid and enforceable.
We
know you’re concerned about security and privacy.
We want to reassure you that any information you give
us as well as any that we know about you by other means
will be well protected. We also feel it is important
that you know exactly how any information you give us
is used.
Acceptance
of order
Please
note that your order is only accepted once goods are
dispatched.
How we
use your data
The privacy
policy forms part of the agreement between us, and by
purchasing goods from our site, you agree to be bound
by the terms and conditions of the agreement between
us. You also give your consent to the way we may handle
your personal data in the way stated in this policy
statement. Groovystyle
will not use this data, or disclose it to any
other party, either during registration or at any other
time, without your express permission, given during
registration or at some other time. We may, however,
disclose this data if compelled to do so by law, or
in response to a valid request (deemed at our absolute
discretion) from a law enforcement or government agency.
We may also contact you in respect of special offers
or competitions.
To provide
a service that meets our customer needs, we may collect
personal data relating to the popularity and usage of
particular aspects of the site. However this data will
be used or aggregated only on an anonymous basis.
How we
protect your data
We use cookies
for each session, so you don’t have to re-enter
it each time you make a purchase. We also use cookies
to track how our site operates and how it is used.
Any credit
card information you give us will be held at a secure
and separate site, and once we have authorised your
purchase, we will delete part of the number and details,
so that even in the highly unlikely event that our site
security was breached for any reason your credit card
details would be unusable.
If
you have any questions about the way information about
you is used, please contact us at legal@groovystyle.co.uk
WEEE Regulations
The Waste
Electrical and Electronic Equipment (WEEE) Directive
is now UK law. The legislation aims to make producers
pay for the collection, treatment and recovery of waste
electrical equipment. The regulations also mean that
suppliers of equipment like high street shops and internet
retailers must allow consumers to return their waste
equipment free of charge.
The amount
of WEEE we throw away is increasing by around 5% each
year, making it the fastest growing waste stream in
the UK.
• Much
of the UK’s WEEE ends up in landfill, where the
lead and other toxins it contains can cause soil and
water contamination. This can have a harmful effect
on natural habitat, wildlife and also human health.
• Many
electrical items that we throw away can be repaired
or recycled. Recycling items helps to save our natural
finite resources and also reduces the environmental
and health risks associated with sending electrical
goods to landfill.
Distributors
of new Electric and Electronic Equipment (EEE) have
a part to play in reducing the amount of WEEE going
into landfill sites.
Groovystyle
Baby Equipment is obliged under these regulations to
offer our customers free take-back of their WEEE on
a like-for-like basis when they buy a new Electrical
or Electronic product from us.
For
example, if a customer bought a new Baby Monitor from
us we would accept their old Baby Monitor and prevent
it going into a landfill site by disposing of it safely.
Customers must return their WEEE item to us within 28
days of purchasing their new item.
Under the
WEEE Regulations, all new electrical goods should now
be marked with the crossed-out wheeled bin symbol shown
below:
Goods are marked with this symbol to show that they
were produced after 13th August 2005, and should be
disposed of separately from normal household waste so
that they can be recycled
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